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We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase for an exchange of the same product.  Non-defective products may be returned for a refund less a 15% restocking fee by use of an RMA filed within 10 days of receipt and returned at buyers expense within 15 days of RMA receipt.  Customized products, ID Printers, certain "consumable" products, including cards, smart cards, film, ribbons or other items may NOT be returned under any circumstances.  Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase for an exchange.